Management Services

We are distinguished by our ability to execute and business vision, providing high-value solutions through a unique combination of global hotel industry experts, analysts and consultants specialized in various areas, and a network of contacts and first-class alliances.

Commercial management

We manage the different commercial areas of your hotel to maximize your income, achieve better results than your direct competitors and constantly increase your TRevPAR with a leading team in the international hotel industry. You can choose to have us manage the entire commercial area or just one of the following functions:


We cover all the needs of demand generation and conversion for your hotel, with a team and technology with years of proven experience in prestigious international companies:

  • Web Design
  • Digital Marketing (SEM, Display, Social)
  • SEO


We offer the service of commercial representation and execution of the sales action plan for all segments of the hotel business: Business Travel, MICE, Luxury sales, Tourism, Leisure and Crew.


Our international sales team puts at your service a deep knowledge of each segment and the different markets to ensure maximum visibility, attending the most relevant fairs and events, and carrying out the necessary sales actions in order to generate incremental demand.


We become your hotel GSA (Global Sales Agency) for any segment you need.

Revenue Management

Our Revenue Management team, composed of some of the most reputable executives in the industry worldwide, puts at your service all its international experience in both the definition of strategy and the tactical execution of the main levers of impact to maximize hotel revenues.
international experience in both the definition of strategy and the tactical execution of the main levers of impact to maximize hotel revenues:

  • Demand forecasting
  • Inventory optimization
  • Tactical pricing
  • Strategic pricing
  • Benchmarking
  • Ancillary Revenue Optimization
  • Selection of the technology that best fits your hotel (RMS, Rate Shopper, Channel Manager, etc.)


Our Distribution team puts at your service a deep knowledge of each channel and in the different markets to ensure maximum visibility and conversion:

  • Direct Channel
  • Meta search engines
  • OTA'sBedbanksWholesalers

Our goal is to optimize distribution to obtain the maximum profitability per channel, maximizing the Net TRevPAR (net revenue) of the hotels.


In addition, we take care of the search for the optimal channel manager for your hotel, as well as the mapping of rates and rooms, and the uploading of prices and availability in real time.

Call Center

We have the technological and human capacity to create an Ad-Hoc Contact Center for each client, based in Madrid, with the latest technology in the cloud and with a team specialized in the sale of hotel products and services, with high knowledge of the sector and under a constant specific training in upselling, which, together, means a service quality of the highest level.

Our goal is to offer the best possible customer service, in a wide variety of languages and extended opening hours, serving your customers by specialists in hotel reservations, increasing revenue and reducing costs.

  • Hotel reservations 365 days a year / 24 hours a day in Madrid omnicanal
  • Phone, email, chat
  • Customer service in five languages: Spanish, English, German, French and Italian.
  • Cancellation recovery
  • Pre-Stay calls
  • Call overflow
  • Specialists in upselling and sale of ancillaries
  • Team in Bogota specialized in BackOffice management


Our Upselling team, made up of some of the most reputable executives in the sector worldwide, offers you all its international experience in both the definition of strategy and the tactical execution of the main levers of impact to maximize the extra income of hotels.


We work on upselling at all points of contact with the client (booking, pre-stay, stay and post-stay), with a proprietary methodology based on four axes:

  • Strategy definition and execution
  • Definition of objectives and KPIs
  • Definition of flexible pricing
  • Training of employees, procedures (SOPs) and technology

Integral management

We take charge of the complete management of your hotel, incorporating to all the commercial functions included in our Commercial Management services, the management of the rest of the operational areas, led by executives of the highest level and international prestige backed by years of experience.

If you need to manage your hotel for a limited period of time due to a temporary situation, we can also offer “interim management” (temporary hotel management).


Our Operations team has proven experience in general management positions at corporate and hotel level, providing our clients with the necessary oversight to ensure that the day-to-day operations of the hotels run optimally in terms of both cost and guest experience management.

We ensure that all operational functions are properly supervised and optimised to ensure maximum asset profitability, including the control of financial, purchasing and maintenance departments.

Human Resources

We have a specific team of experts in the recruitment of executive and middle management profiles, as well as a wide network of highly qualified contacts at an international level, which allows us to offer our clients customised solutions to any need for positions at this level, depending on each need and structure.

Food and drinks

We have a specific team with a long and recognised track record in Food & Beverage, with proven experience that allows us to support our clients in improving their F&B management and control, optimising processes to make the Food & Beverage area as profitable as possible, as well as to support them in redefining new gastronomic concepts.

Asset management

Our team of hotel executives, with deep experience in hotel general management positions and leadership of various commercial and operational functions in international chains, is responsible for ensuring the optimal performance of hotels and resorts managed by third parties by constantly monitoring their management.

We offer hotel asset management services to the owner of the asset, whether they are investment funds, private entrepreneurs or financial institutions. We position ourselves as a trusted partner of the owner during all phases, from the project, development and pre-opening, to the operation of the hotel or resort.

Braintrust Hospitality offers an audit and follow-up service on the management of the hotel operation, with specialized personnel that will periodically visit the asset to ensure the faithful fulfillment of those commitments acquired between owners and the managing hotel chain in its Business Plan and the capture of the maximum performance of the hotel to ensure the increase in value of the asset through various initiatives:

  • Assessment of the situation point and detection of opportunities for improvement of the various areas and functions of the hotel.
  • Analysis of the hotel’s performance indicators vs. previous year, budget and competitive set.
  • Elaboration of a short, medium and long term action plan based on the detected opportunities, agreed with the owners, to ensure compliance.

Our partners

Our partners

Our partners

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